Account Manager

Placements24; Klerksdorp; Hybrid; ZAR 350,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Hybrid work

Professional development

Medical and retirement benefits

Job summary

Placements24 is seeking an Account Manager in Klerksdorp to manage and grow a portfolio of client relationships. You will be the primary contact for assigned accounts, driving satisfaction and long-term partnerships in the North West region.

You will identify upsell and cross-sell opportunities, conduct regular business reviews, collaborate with sales and support teams, and provide reports on account health and performance, while delivering excellent service in a hybrid work setup.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing role.
• Ability to manage multiple client accounts simultaneously.
• Proficiency with CRM software and other sales tools.

Responsibilities

• Manage a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
• Develop strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess their needs and our service delivery.
• Collaborate with sales and support teams to ensure a seamless client experience.
• Track client engagement and provide regular reports on account health and performance.

Skills

Account management

CRM software

Communication

Negotiation

Problem solving

Job description

About the Role

Our client is seeking a professional and dedicated Account Manager to manage and grow their client relationships in Klerksdorp . This role focuses on ensuring client satisfaction, identifying upselling and cross-selling opportunities, and serving as the primary point of contact for assigned accounts. You will play a crucial role in retaining clients and fostering long-term partnerships within the North West region. The ideal candidate possesses excellent communication skills, a strong understanding of client needs, and a commitment to delivering exceptional service in the Klerksdorp area.

Key Responsibilities

• Manage a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
• Develop strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess their needs and our service delivery.
• Collaborate with sales and support teams to ensure a seamless client experience.
• Track client engagement and provide regular reports on account health and performance.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role.
• Demonstrated ability to manage multiple client accounts simultaneously.
• Strong understanding of sales principles and customer service best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency with CRM software and other sales/account management tools.
• A proactive approach to identifying client needs and opportunities.

Benefits

• Competitive salary and attractive performance-based bonus structure.
• Hybrid work arrangement for a balanced work-life integration.
• Opportunities for professional development and skill enhancement.
• Comprehensive medical and retirement benefits.
• Work with a dedicated team serving the Klerksdorp business community.