Client Success Specialist

Placements24; Polokwane; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Salary with commission

Health benefits

Career advancement

Team culture

Regular training

Job summary

Placements24 in Polokwane is seeking a proactive Client Success Specialist to nurture strategic partnerships with a portfolio of clients. You will act as a trusted advisor, guiding adoption and ensuring value realization from our products and services.

This role focuses on retention and growth, with opportunities for upselling, data-driven insights, and close collaboration with cross-functional teams to deliver outstanding service from the vibrant city of Polokwane.

Qualifications

• Proven experience in account management, client success, or a related client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to analyze client data and provide actionable insights.

Responsibilities

• Build and maintain strong relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their goals and challenges.
• Provide ongoing support and strategic guidance to ensure client satisfaction and adoption.
• Identify opportunities for upselling and cross-selling based on client needs.
• Monitor client health and proactively address any potential risks to retention.

Skills

Account management

Client success

Communication

Negotiation

Interpersonal skills

CRM

Data analysis

Client satisfaction

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-driven Client Success Specialist to join their team in Polokwane . This role is focused on ensuring our clients maximize the value they receive from our products and services. You will act as a trusted advisor, providing guidance, support, and strategic insights to foster long-term partnerships. This is an exciting opportunity to contribute to client retention and growth within a company that values exceptional client relationships and offers a rewarding career path in the vibrant city of Polokwane .

Key Responsibilities

• Build and maintain strong relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their goals and challenges.
• Provide ongoing support and strategic guidance to ensure client satisfaction and adoption.
• Identify opportunities for upselling and cross-selling based on client needs.
• Monitor client health and proactively address any potential risks to retention.

Requirements

• Proven experience in account management, client success, or a related client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to analyze client data and provide actionable insights.
• Demonstrated commitment to client satisfaction and success, based in or willing to work from Polokwane .

Benefits

• Attractive salary with commission and bonus potential.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and leadership development.
• A collaborative and supportive team culture in Polokwane .
• Regular training and access to industry best practices.