Client Relations Coordinator

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model offering flexibility

Professional development opportunities

Collaborative work environment

Job summary

Placements24 in Polokwane, Limpopo, is seeking a meticulous Client Relations Coordinator to maintain and enhance client relationships. You will coordinate communications, schedule meetings, manage CRM records, and ensure productive interactions with diverse clients.

The role requires strong organizational and interpersonal skills, attention to detail, and a proactive attitude. Hybrid work arrangements and development opportunities’re offered within a dynamic consultancy environment in Limpopo.

Qualifications

• Proven experience in a client-facing role such as Client Relations, Customer Service, or Administrative Support.
• Excellent organizational and time management skills with the ability to multitask effectively.
• Strong written and verbal communication skills.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• A professional and approachable demeanor.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Coordinate and schedule client meetings, appointments, and consultations.
• Manage and update client relationship management (CRM) system records.
• Prepare meeting agendas, take minutes, and distribute follow-up action items.
• Act as a liaison between clients and internal teams to ensure clear communication and timely issue resolution.
• Handle client inquiries via phone and email, directing them to the appropriate team member when necessary.
• Assist in the preparation of client proposals, reports, and presentations.
• Organize and maintain client files and documentation.
• Support client onboarding processes and ensure a smooth experience.
• Monitor client satisfaction and proactively identify areas for improvement.
• Contribute to client retention efforts through consistent and professional engagement.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Detail-oriented

Proactive attitude

CRM proficiency

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, a growing business consultancy firm located in Polokwane , Limpopo , is seeking a meticulous and proactive Client Relations Coordinator. This role is essential for maintaining and enhancing the firm's relationships with its diverse clientele. You will be responsible for coordinating client communications, scheduling meetings, managing client databases, and ensuring that all client interactions are positive and productive. The ideal candidate possesses excellent organizational skills, strong interpersonal abilities, and a professional attitude. This is a prime opportunity to contribute to the success of a dynamic consultancy in Limpopo , working closely with clients and internal teams in Polokwane .

Key Responsibilities

• Coordinate and schedule client meetings, appointments, and consultations.
• Manage and update client relationship management (CRM) system records.
• Prepare meeting agendas, take minutes, and distribute follow-up action items.
• Act as a liaison between clients and internal teams to ensure clear communication and timely issue resolution.
• Handle client inquiries via phone and email, directing them to the appropriate team member when necessary.
• Assist in the preparation of client proposals, reports, and presentations.
• Organize and maintain client files and documentation.
• Support client onboarding processes and ensure a smooth experience.
• Monitor client satisfaction and proactively identify areas for improvement.
• Contribute to client retention efforts through consistent and professional engagement.

Requirements

• Proven experience in a client-facing role, such as Client Relations, Customer Service, or Administrative Support.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong written and verbal communication skills.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• A professional and approachable demeanor.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with a commitment to accuracy.
• High school diploma or equivalent; a higher qualification or relevant certification is an advantage.
• Experience in a consultancy or professional services environment is a plus.
• Proactive attitude and a commitment to delivering excellent client service.

Benefits

• Competitive salary package based on experience and skills.
• Opportunities for professional development and growth within the firm.
• Exposure to a variety of clients and business challenges in Polokwane .
• Hybrid work model offering flexibility.
• Collaborative and supportive work environment.
• Contribution to building strong client partnerships.