Client Services Coordinator

Placements24; Bloemfontein; On-site; ZAR 279,000 - 391,000; Part time

Job summary

Placements24 in Bloemfontein is seeking a proactive Client Services Coordinator to manage and strengthen client relationships. You will coordinate client communications, oversee service requests, and ensure timely delivery while liaising between clients and internal teams.

This contract role requires excellent communication, strong administrative skills, and proficiency in Microsoft Office and CRM systems. You will contribute to onboarding, reporting, and continuous improvement of client

Qualifications

• Experience in client service, account management, or administrative roles.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM software.
• Ability to multitask and manage time effectively in a busy office.

Responsibilities

• Act as a primary point of contact for assigned clients and provide timely responses.
• Coordinate delivery of services to clients, ensuring timelines and quality standards.
• Manage client accounts, update information, and maintain CRM records.
• Assist clients with onboarding, documentation, and initial setup.
• Facilitate communication between clients and internal teams to resolve requests.
• Prepare reports and presentations on client engagement and service delivery.
• Identify opportunities to improve client satisfaction and retention.
• Handle client complaints and escalate when necessary.

Skills

Client service

Account management

Communication

Interpersonal skills

Organizational skills

Multitasking

Time management

Teamwork

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

About the Role

Our client, a dynamic financial services firm in Bloemfontein, Free State, is seeking a proactive and organized Client Services Coordinator to manage and enhance client relationships. This role is integral to ensuring our clients receive exceptional service and support throughout their journey with us. You will be responsible for coordinating client communications, managing service requests, and ensuring that all client needs are met promptly and efficiently. This is a fantastic opportunity for an individual with a passion for client satisfaction and strong administrative skills to make a significant impact within a reputable organization. The position requires a dedicated individual who can effectively liaise between clients and internal departments.

Key Responsibilities

• Act as a primary point of contact for assigned clients, addressing inquiries and providing timely responses.
• Coordinate the delivery of services and solutions to clients, ensuring adherence to timelines and quality standards.
• Manage client accounts, update client information, and maintain accurate records in the CRM system.
• Assist clients with onboarding processes, documentation, and initial setup.
• Facilitate communication between clients and internal teams (e.g., sales, technical support, operations) to resolve issues and fulfill requests.
• Prepare reports and presentations on client engagement and service delivery.
• Proactively identify opportunities to improve client satisfaction and retention.
• Handle client complaints and escalated them to the appropriate management level when necessary.

Requirements

• Proven experience in a client service, account management, or administrative role.
• Excellent communication, interpersonal, and organizational skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM software is a significant advantage.
• Ability to multitask, prioritize tasks, and manage time effectively in a busy office environment.
• A professional demeanor and a commitment to providing high-quality customer service.
• Ability to work effectively as part of a team and independently.
• Detail-oriented with strong administrative capabilities.

Benefits

This role offers a competitive salary for a contractor position and the opportunity to work with a respected firm. You will gain valuable experience in the financial services sector and contribute to client success. Our client provides a professional working environment and opportunities for professional development. You will be part of a supportive team dedicated to achieving collective goals. While this is a contractor role, there is potential for extension or conversion based on performance and business needs. This is an excellent stepping stone for career advancement.