Customer Support Coordinator - Polokwane

Placements24; Polokwane; Hybrid; ZAR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Competitive annual salary

Hybrid work flexibility

Provident fund

Paid annual leave

Career progression opportunities

Employee assistance program

Zusammenfassung

Placements24 in Polokwane is seeking a diligent Customer Support Coordinator to join our team. The role offers hybrid work, balancing remote work with time in the Polokwane office. You will manage inquiries, coordinate support activities, and ensure customer satisfaction for a vital service provider in Limpopo.

The ideal candidate will have strong administrative skills, excellent communication, and a commitment to exceptional customer service in a busy environment.

Qualifikationen

• High school diploma or equivalent. Post-secondary education is an advantage.
• Experience in customer service, administration, or related fields.

Aufgaben

• Manage and direct incoming customer inquiries via phone, email, and in-person.
• Schedule and coordinate customer appointments and service calls.
• Maintain accurate customer records and service logs.
• Assist in preparing customer service reports and performance metrics.
• Provide administrative support to the customer service team.
• Ensure prompt and efficient resolution of customer issues.
• Communicate effectively with customers and internal departments.
• Handle customer complaints and escalations professionally.
• Process service requests and follow up to ensure completion.
• Contribute to improving customer service processes and workflows.

Kenntnisse

Strong organizational skills

Time management

Customer service

Communication skills

Microsoft Office

Ausbildung

High school diploma

Post-secondary education an advantage

Tools

Microsoft Office Suite

CRM systems

Jobbeschreibung

About the Role

Our client, a prominent provider of essential services, is seeking a diligent Customer Support Coordinator to join their team in Polokwane, Limpopo . This role is crucial for ensuring efficient and effective customer service operations. The position offers a hybrid work model, allowing for a balance between working remotely and collaborating from our Polokwane office. You will be responsible for managing incoming customer inquiries, coordinating support activities, and ensuring customer satisfaction. This is an excellent opportunity for an organized and detail-oriented individual to contribute to a vital service provider within the Limpopo province. We are looking for someone with strong administrative skills and a commitment to excellent customer service.

Key Responsibilities

• Manage and direct incoming customer inquiries via phone, email, and in-person.
• Schedule and coordinate customer appointments and service calls.
• Maintain accurate customer records and service logs.
• Assist in preparing customer service reports and performance metrics.
• Provide administrative support to the customer service team.
• Ensure prompt and efficient resolution of customer issues.
• Communicate effectively with customers and internal departments.
• Handle customer complaints and escalations professionally.
• Process service requests and follow up to ensure completion.
• Contribute to improving customer service processes and workflows.

Requirements

• High school diploma or equivalent; post-secondary education is an advantage.
• Previous experience in customer service, administration, or a related field.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM or ticketing systems is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional demeanor and a customer-focused attitude.
• Willingness to work a hybrid schedule, including some days in the Polokwane office.
• Detail-oriented with a commitment to accuracy.

Benefits

• Competitive annual salary.
• Hybrid work flexibility.
• Opportunities for skill development and training.
• Contribution to provident fund.
• Paid annual leave.
• Stable work environment in Polokwane .
• Team-oriented atmosphere.
• Access to company resources.
• Opportunities for career progression within the department.
• Employee assistance program.