Client Liaison Officer

CVQuest; Boksburg; Vor Ort; ZAR 67.000 - 156.000; Vollzeit

Benefits dieser Stelle

Skill development opportunities

Zusammenfassung

CVQuest is seeking a professional Client Liaison Officer to connect clients with internal teams and ensure queries are resolved efficiently. The role emphasizes strong communication, relationship management, and proactive service.

Ideal candidates are people-oriented, organized, and proactive, with at least one year in client liaison or related roles. A valid driver’s license and car are required for this position.

Qualifikationen

• Must have a valid driver’s license and access to a car.
• Excellent verbal and written communication abilities.
• Ability to juggle multiple tasks and meet deadlines.
• Strong decision-making and problem-solving skills.
• Remain calm and professional in difficult interactions.
• Proficiency in Microsoft Office and CRM software.
• Experience in client services or customer relations is advantageous.
• Minimum of 1 year in a client liaison role preferred.

Aufgaben

• Serve as the primary contact for clients and handle inquiries and requests.
• Develop and maintain long-term relationships with clients.
• Identify client needs and direct them to the appropriate services.
• Collaborate with internal teams to meet client expectations.
• Relay client feedback and suggestions to relevant departments.
• Spot opportunities to offer additional products or services.
• Assist the sales team with onboarding new clients.
• Monitor accounts and perform follow-ups as needed.
• Address complaints promptly and courteously.
• Ensure consistently high-quality service throughout the client journey.

Kenntnisse

Car and License

Excellent communication

Interpersonal skills

Multitasking

Decision making

Calm under pressure

Microsoft Office

CRM platforms

Client liaison experience

Client service experience

Tools

CRM platforms

Microsoft Office

Jobbeschreibung

Client Liaison Officer

About the Role:

We are looking for a professional, approachable, and well-organized Client Liaison Officer to join our team. In this position, you will act as the connection between our clients and internal departments, ensuring that client queries are handled efficiently and that their needs are met.

The ideal candidate enjoys interacting with people, building lasting relationships, and finding solutions to ensure a positive client experience. If you are proactive, dependable, and passionate about customer service, this could be the perfect opportunity for you.

Key Responsibilities:

• Serve as the primary contact for clients, assisting with enquiries, requests, and general support.
• Develop and maintain positive, long-term relationships with clients.
• Identify client needs and ensure they are directed to the appropriate services and support.
• Collaborate with internal departments to ensure client expectations are met.
• Communicate client feedback, concerns, and suggestions to the relevant teams.
• Recognize opportunities to recommend additional products and services where appropriate.
• Support the sales department with onboarding new clients.
• Monitor client accounts and conduct follow-ups when required.
• Address client complaints and resolve issues in a courteous and professional manner.
• Ensure clients receive efficient, reliable, and high-quality service throughout their journey.

Requirements and Skills:

• Car and License
• Excellent communication and interpersonal abilities.
• Ability to handle multiple responsibilities while meeting deadlines.
• Effective decision-making and problem-solving abilities.
• Ability to manage difficult situations calmly and professionally.
• Basic computer proficiency, including Microsoft Office and CRM platforms.
• Previous experience in client services, customer relations, or a similar role will be beneficial.
• At least one year of client liaison experience is preferred.

What We Offer:

• Opportunities to strengthen your professional skills and gain experience.

Salary:

R6,000 – R14,000 per month