Client Services Associate - Mossel Bay

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Dental care

Retirement plans

Paid time off

Hybrid work model

Professional development

Team environment

Work tools provided

Job summary

Placements24 is seeking a proactive Client Services Associate for Mossel Bay, Western Cape, in a hybrid role blending office collaboration with remote work. You will be the liaison between clients and internal teams, handling inquiries, coordinating services and maintaining relationships.

The ideal candidate has strong communication, excellent organizational skills, and experience in client service or admin, with MS Office and CRM familiarity.

Qualifications

• Proven experience in client service, administration or support.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with CRM software is beneficial.
• Customer-focused with problem-solving abilities.
• Able to work both independently and in a team.

Responsibilities

• Serve as the primary contact for client inquiries and requests.
• Provide information and support regarding company services and products.
• Coordinate service delivery and follow up to ensure client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Prepare correspondence, reports, and client-facing documents.
• Liaise with internal teams to resolve client issues promptly.
• Assist with client onboarding processes and documentation.
• Manage client feedback and escalated issues.
• Organize and maintain client files and data.
• Identify opportunities for process improvements in client service delivery.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer-focused attitude

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Client Services Associate to join their team in Mossel Bay, Western Cape . This role is integral to providing exceptional support and assistance to clients, ensuring their needs are met efficiently and effectively. You will act as a key liaison between clients and internal departments, managing inquiries, coordinating services, and maintaining client relationships. This position utilizes a hybrid work model, blending office-based collaboration with the flexibility of remote work. The ideal candidate possesses strong administrative skills, excellent communication abilities, and a commitment to outstanding customer service. If you are a motivated individual looking to contribute to a positive client experience in the beautiful area of Mossel Bay ,

Key Responsibilities

• Serve as a primary point of contact for client inquiries and requests.
• Provide information and support regarding company services and products.
• Coordinate service delivery and follow up to ensure client satisfaction.
• Maintain accurate client records and update the CRM system regularly.
• Prepare correspondence, reports, and other client-facing documents.
• Liaise effectively with internal teams to resolve client issues promptly.
• Assist with client onboarding processes and documentation.
• Manage client feedback and escalated issues to the appropriate personnel.
• Organize and maintain client files and data.
• Identify opportunities for process improvements in client service delivery.

Requirements

• Previous experience in a client service, administrative, or support role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is beneficial.
• A customer-focused attitude with problem-solving capabilities.
• Ability to work both independently and collaboratively within a team.
• High school diploma or equivalent; relevant certifications are a plus.
• Ability to manage multiple tasks and prioritize effectively.A professional and approachable demeanor.

Benefits

• Our client offers a competitive salary package tailored to your experience.
• A comprehensive benefits package includes medical aid, dental care, and retirement savings plans.
• Generous paid time off, including annual leave and sick days.
• Opportunities for professional growth and development through ongoing training.
• The hybrid work model supports a healthy work-life balance.
• A supportive and friendly team environment.
• Access to the necessary tools and resources to perform your role effectively.
• Regular team meetings and social activities to foster camaraderie.
• Our client is committed to creating a positive and productive workplace in Mossel Bay .