Client Liaison Officer

Route Management; Germiston; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Route Management is seeking a detail-oriented team player to enhance project execution and client relations in Germiston, Gauteng. The role involves coordinating with internal teams to manage client feedback and ensure satisfaction while monitoring accounts for performance.

The ideal candidate will have exceptional administrative skills, communication abilities, and a proactive customer service attitude. Join us to contribute positively to client engagement and a supportive work culture.

Qualifications

• Very strong administrative skills are essential to manage documentation and tasks effectively.
• Exceptional communication and interpersonal skills are needed to establish trust with clients and colleagues.
• Proficiency in organizational skills to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Coordinate with internal teams to ensure smooth project execution and client satisfaction.
• Monitor client accounts, track key performance indicators, and ensure customer retention.
• Resolve any issues or conflicts that may arise during client engagements.

Skills

Administrative skills

Communication skills

Organizational skills

Problem-solving skills

Customer service attitude

Job description

This position offers the opportunity to build meaningful professional relationships while representing the company's values and services to a diverse client base. Working in a team environment to ensure excellent communication between relevant stakeholders.

Job description

• Coordinate with internal teams to ensure smooth project execution and client satisfaction.
• Gather and communicate client feedback to relevant stakeholders.
• Assist the sales team in onboarding new clients and facilitating a seamless transition.
• Monitor client accounts, track key performance indicators, and ensure customer retention and growth.
• Resolve any issues or conflicts that may arise during client engagements.
• Communicate well between sales team, analysts and clients
• Provide required information and documents to clients.
• Provide support and assistance to other management teams.
• Very strong attention to detail
• Assist in Maintaining Management Documentation
• Provide basic and accurate information in-person and via phone/email.
• Ensure all documentation and communication are done according to company’s quality management system policies and procedures

Requirements

• Very strong administrative skills
• Exceptional communication and interpersonal skills, with the ability to establish trust and rapport.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Effective problem-solving skills and the ability to think critically under pressure.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skill
• The ability to prioritize tasks
• Customer service attitude
• Must be able to work well in a team environment
• Formatting documentation