Client Support Specialist - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary raises

Medical aid coverage

Retirement fund options

Generous vacation and sick leave

Professional development and training

Job summary

Placements24 in Bloemfontein is seeking a diligent Client Support Specialist to join our team. The role focuses on addressing inquiries, resolving issues, and ensuring clients succeed with our products and services in an on-site office setting.

You will respond across channels, maintain CRM records, and collaborate with colleagues to deliver exceptional service in a busy Bloemfontein environment.

Qualifications

• Experience in client support, customer service, or helpdesk.
• Excellent written and verbal communication skills.
• Proficient with CRM software and standard office apps.

Responsibilities

• Respond to client inquiries via phone, email, and in person.
• Provide clear information on products, services, and accounts.
• Troubleshoot and resolve client issues; escalate complex cases.
• Maintain accurate client interaction records in the CRM.
• Proactively communicate updates or changes to clients.
• Share knowledge and support colleagues to improve service.

Skills

Customer service

Communication skills

Client support experience

Tools

CRM software

Job description

About the Role

Our client is seeking a diligent and professional Client Support Specialist to join their team in Bloemfontein . This role is fundamental to providing outstanding assistance and problem resolution to their valued client base. You will be responsible for addressing inquiries, troubleshooting issues, and ensuring clients receive the support they need to succeed with our products and services. This position requires you to work on-site in Free State , allowing for direct collaboration with colleagues and a hands‑on approach to client engagement within a dedicated office setting.

Key Responsibilities

• Respond to client inquiries through various channels, including phone, email, and in-person.
• Provide clear and concise information regarding products, services, and account-related matters.
• Troubleshoot and resolve client issues efficiently, escalating complex cases as needed.
• Maintain accurate records of client interactions and resolutions in the CRM system.
• Proactively communicate with clients regarding updates, changes, or potential issues.
• Contribute to team efforts by sharing knowledge and supporting colleagues.

Requirements

• Demonstrable experience in a client support , customer service, or helpdesk role.
• Excellent communication skills, both written and verbal.
• Proficiency in using CRM software and standard office applications.
• A strong commitment to providing excellent service and building client rapport.
• Ability to work effectively as part of a team in an office-based environment in Bloemfontein .
• Problem-solving aptitude and a proactive approach to issue resolution.

Benefits

• Competitive annual salary and potential for merit-based raises.
• Comprehensive medical aid coverage and retirement fund options.
• Generous paid vacation and sick leave.
• Opportunities for ongoing professional development and training.
• A positive and collaborative work environment in the heart of Bloemfontein .