Client Services Project Manager

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive health insurance

Professional development opportunities

Job summary

Placements24 in Sandton is seeking a Client Services Project Manager to oversee delivery of client projects and foster strong relationships. You will coordinate internal and external teams, develop plans, and manage expectations to ensure projects meet timelines and objectives.

The role emphasizes proactive client liaison, effective problem solving, and delivering value through polished communication and structured project governance. A hybrid work model is offered to support flexibility.

Qualifications

• 4+ years of project management experience, preferably with client-facing services.
• Ability to manage multiple projects and meet deadlines.
• Excellent interpersonal and negotiation skills, with client relationship experience.
• Proficiency in project management software.
• Bachelor's degree in Business, Communications, or related field.

Responsibilities

• Manage client-facing projects from initiation to successful completion, ensuring client satisfaction.
• Develop detailed project plans, timelines, and communication strategies for client engagements.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Coordinate internal resources and third parties for the execution of client projects.
• Monitor project progress, identify risks, and implement mitigation strategies for timely delivery.
• Conduct regular project reviews and status updates with clients and internal stakeholders.

Skills

Project management

Multitasking

Interpersonal skills

Communication

Negotiation

Client relationship mgmt

PM software

Education

Bachelor's degree in Business/Communications

Tools

Project management software

Job description

About the Role

Our client is seeking a proactive and client-focused Client Services Project Manager to join their team in Sandton . This role is essential for ensuring client satisfaction by managing the successful delivery of services and projects tailored to their needs. You will act as a key liaison between clients and internal delivery teams, overseeing project execution, managing expectations, and ensuring that projects meet agreed-upon objectives and timelines. This is an opportunity to build strong client relationships and contribute to the growth of the company's service offerings.

Key Responsibilities

• Manage client-facing projects from initiation through to successful completion, ensuring client satisfaction.
• Develop detailed project plans , timelines, and communication strategies for client engagements.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Coordinate internal resources and third parties/vendors for the execution of client projects.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely delivery.
• Conduct regular project reviews and status updates with clients and internal stakeholders.

Requirements

• Minimum of 4 years of experience in project management, preferably in a client-facing or services role.
• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Excellent interpersonal, communication, and negotiation skills.
• Experience in client relationship management and expectation setting.
• Proficiency in project management software and tools.
• Bachelor's degree in Business, Communications, or a related field.

Benefits

• Competitive salary package with performance incentives.
• Hybrid work model to support flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and client management training.
• A dynamic and client-centric work environment.