Claims Handler - Personal Lines

Placements24; Mossel Bay; On-site; ZAR 210,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund benefits

Training and career progression

Stunning Mossel Bay location

Job summary

Placements24 invites applications for a Claims Handler role in Mossel Bay, focusing on personal lines insurance. The role involves managing claims from notification through settlement, delivering timely, fair resolutions to policyholders.

You will log claims, assess validity against policy terms, collect documentation, and communicate updates with empathy and professionalism to maintain service excellence in the Western Cape region.

Qualifications

• Previous experience as a Claims Handler or in a similar customer service role within insurance.
• Good understanding of personal insurance products (e.g., household, motor, travel).
• Strong administrative and organizational skills with excellent attention to detail.

Responsibilities

• Receive and log new insurance claims accurately in the system.
• Assess claim validity against policy terms and conditions for personal lines insurance.
• Gather necessary documentation and evidence to support claim assessment.
• Communicate effectively with claimants, providing updates and explanations throughout the process.
• Determine appropriate claim settlements in line with company guidelines and authority limits.
• Manage a caseload of claims, ensuring timely and efficient resolution.

Skills

Customer service

Attention to detail

Communication

Problem solving

Administrative skills

Tools

Claims management software

Microsoft Office

Job description

About the Role

Our client is looking for a dedicated and customer-focused Claims Handler to manage personal lines insurance claims in Mossel Bay . This role involves efficiently processing claims from initial notification through to settlement, ensuring policyholders receive timely and fair resolution. You will be the primary point of contact for claimants, guiding them through the claims process with empathy and professionalism. The ideal candidate will have a keen eye for detail and a strong understanding of personal insurance products, contributing to the company's commitment to excellent service delivery in the Western Cape region .

Key Responsibilities

• Receive and log new insurance claims accurately in the system.
• Assess claim validity against policy terms and conditions for personal lines insurance.
• Gather necessary documentation and evidence to support claim assessment.
• Communicate effectively with claimants, providing updates and explanations throughout the process.
• Determine appropriate claim settlements in line with company guidelines and authority limits.
• Manage a caseload of claims, ensuring timely and efficient resolution.

Requirements

• Previous experience as a Claims Handler or in a similar customer service role within insurance.
• Good understanding of personal insurance products (e.g., household, motor, travel).
• Strong administrative and organizational skills with excellent attention to detail.
• Effective communication and interpersonal skills, with the ability to handle sensitive situations.
• Proficiency in relevant claims management software and Microsoft Office Suite.
• A proactive approach to problem-solving and claim resolution.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for training and career progression within the claims department.
• Exposure to a wide range of claim types, enhancing professional skills.
• A stable and supportive work environment in the scenic town of Mossel Bay .