Claims Handler

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work option

Medical & retirement benefits

Training & development

Supportive team environment

Job summary

Placements24 is seeking a diligent Claims Handler to manage insurance claims from initial report to settlement, with a focus on accuracy and timely resolutions. Based near Polokwane, the role supports a customer-centered claims process and offers a remote work option for eligible candidates.

You will guide policyholders through the process, investigate circumstances, and coordinate with third parties to ensure fair outcomes.

Qualifications

• Previous experience as a Claims Handler or in a similar role within the insurance industry.
• Understanding of various insurance policies and claims procedures.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in using claims management software and standard office applications.

Responsibilities

• Receive, log, and acknowledge new insurance claims promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess liability and coverage based on policy terms and conditions.
• Communicate effectively with policyholders, claimants, and third parties throughout the claims process.
• Process payments for approved claims and manage claim files accurately.
• Identify potential fraudulent claims and escalated them for further investigation.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Tools

Claims management software

MS Office

Job description

About the Role

Our client is looking for a diligent and efficient Claims Handler to manage incoming insurance claims from initial report to settlement. This role is crucial for providing excellent customer service and ensuring that claims are processed accurately and promptly. You will be the primary point of contact for policyholders, guiding them through the claims process and investigating the circumstances of their claims. The ideal candidate has a keen eye for detail, strong organizational skills, and a commitment to delivering fair and timely resolutions, contributing to a supportive team environment that prioritizes client satisfaction within the broader insurance operations of the company, with options for remote work based in or around Polokwane .

Key Responsibilities

• Receive, log, and acknowledge new insurance claims promptly.
• Investigate claims by gathering relevant information, documentation, and evidence.
• Assess liability and coverage based on policy terms and conditions.
• Communicate effectively with policyholders, claimants, and third parties throughout the claims process.
• Process payments for approved claims and manage claim files accurately.
• Identify potential fraudulent claims and escalated them for further investigation.

Requirements

• Previous experience as a Claims Handler or in a similar role within the insurance industry .
• Understanding of various insurance policies and claims procedures.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in using claims management software and standard office applications.

Benefits

• Competitive salary range.
• Flexible work arrangements, including a remote work option for eligible candidates.
• Comprehensive medical and retirement benefits.
• Ongoing training and professional development opportunities.
• A supportive and collaborative team atmosphere.