Personal Lines Claims Specialist

Placements24; Mossel Bay; On-site; ZAR 210,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund benefits

Training and career progression

Stunning Mossel Bay location

Job summary

Placements24 invites applications for a Claims Handler role in Mossel Bay, focusing on personal lines insurance. The role involves managing claims from notification through settlement, delivering timely, fair resolutions to policyholders.

You will log claims, assess validity against policy terms, collect documentation, and communicate updates with empathy and professionalism to maintain service excellence in the Western Cape region.

Qualifications

• Previous experience as a Claims Handler or in a similar customer service role within insurance.
• Good understanding of personal insurance products (e.g., household, motor, travel).
• Strong administrative and organizational skills with excellent attention to detail.

Responsibilities

• Receive and log new insurance claims accurately in the system.
• Assess claim validity against policy terms and conditions for personal lines insurance.
• Gather necessary documentation and evidence to support claim assessment.
• Communicate effectively with claimants, providing updates and explanations throughout the process.
• Determine appropriate claim settlements in line with company guidelines and authority limits.
• Manage a caseload of claims, ensuring timely and efficient resolution.

Skills

Customer service

Attention to detail

Communication

Problem solving

Administrative skills

Tools

Claims management software

Microsoft Office

Job description

Placements24 invites applications for a Claims Handler role in Mossel Bay, focusing on personal lines insurance. The role involves managing claims from notification through settlement, delivering timely, fair resolutions to policyholders.

You will log claims, assess validity against policy terms, collect documentation, and communicate updates with empathy and professionalism to maintain service excellence in the Western Cape region.