Branch Support Technician - Troubleshooting & Growth

Spinnaker Software; South Africa; Hybrid; ZAR 167,000 - 290,000; Full time

Job summary

Spinnaker Software's KZN branch is seeking a proactive second line specialist support technician to assist computer users by answering questions, resolving technical problems and maintaining networks and ARCH Products.

The role requires at least 3 years in a similar role, A+ and N+ certifications, willingness to work overtime, weekends and standby occasionally, and a readiness for growth within the company.

Qualifications

• 2nd line specialist support focus.
• At least 3 years in a similar role.
• A+ and N+ certifications are a minimum requirement.

Responsibilities

• Provide second line specialist support to computer users.
• Answer questions, resolve technical problems and maintain the customer's network, software and equipment related to ARCH Products.
• Handle overtime, weekends and standby as needed.

Skills

Troubleshooting

Customer support

Education

A+

Network+

Tools

ARCH Products

Job description

Spinnaker Software's KZN branch is seeking a proactive second line specialist support technician to assist computer users by answering questions, resolving technical problems and maintaining networks and ARCH Products.

The role requires at least 3 years in a similar role, A+ and N+ certifications, willingness to work overtime, weekends and standby occasionally, and a readiness for growth within the company.