Technical Support Representative

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Training & certs

Tools provided

Growth opportunities

Job summary

Placements24 is seeking a skilled Technical Support Representative to assist customers in Richards Bay with technical inquiries and issues, troubleshooting software and hardware problems, and guiding users through installations and configurations.

You'll work with a knowledgeable team, deepen your technical expertise, and contribute to a high standard of support in a growing coastal city known for its industrial activity and port operations.

Qualifications

• Proven experience in technical support or a similar IT role.
• Strong understanding of operating systems, network protocols, and common software applications.
• Excellent problem-solving and diagnostic skills.
• Clear and patient communication style, capable of explaining technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.

Responsibilities

• Provide first-level technical support to customers via phone, email, and remote sessions.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through product installations, configurations, and troubleshooting steps.
• Document technical issues and resolutions accurately in the support system.
• Escalate complex technical problems to senior support engineers or development teams.

Skills

Technical support

Problem solving

Communication

Networking basics

Customer-oriented

Tools

CompTIA A+

Network+

Job description

About the Role

Our client seeks a skilled Technical Support Representative to assist customers in Richards Bay with technical inquiries and issues. You will be the go-to person for troubleshooting software and hardware problems, providing clear, step-by-step guidance. This role is critical for ensuring our customers can fully utilize our products and services. Working within a knowledgeable team, you'll have the opportunity to deepen your technical expertise and contribute to maintaining a high standard of technical support in a growing coastal city known for its industrial and port activities.

Key Responsibilities

• Provide first-level technical support to customers via phone, email, and remote sessions.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through product installations, configurations, and troubleshooting steps.
• Document technical issues and resolutions accurately in the support system.
• Escalate complex technical problems to senior support engineers or development teams.

Requirements

• Proven experience in technical support or a similar IT role.
• Strong understanding of operating systems, network protocols, and common software applications.
• Excellent problem-solving and diagnostic skills.
• Clear and patient communication style, capable of explaining technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work arrangement for a balanced work-life approach.
• Access to advanced technical training and certifications.
• Company-provided tools and equipment.
• A collaborative environment with opportunities for growth.