Branch Support Technician

Spinnaker Software; South Africa; Hybrid; ZAR 167,000 - 290,000; Full time

Job summary

Spinnaker Software's KZN branch is seeking a proactive second line specialist support technician to assist computer users by answering questions, resolving technical problems and maintaining networks and ARCH Products.

The role requires at least 3 years in a similar role, A+ and N+ certifications, willingness to work overtime, weekends and standby occasionally, and a readiness for growth within the company.

Qualifications

• 2nd line specialist support focus.
• At least 3 years in a similar role.
• A+ and N+ certifications are a minimum requirement.

Responsibilities

• Provide second line specialist support to computer users.
• Answer questions, resolve technical problems and maintain the customer's network, software and equipment related to ARCH Products.
• Handle overtime, weekends and standby as needed.

Skills

Troubleshooting

Customer support

Education

A+

Network+

Tools

ARCH Products

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

Our KZN branch is looking for someone that is keen to learn with a can-do attitude. You will provide second line specialist support and assistance to computer users by answering questions, resolving technical problems and maintaining the customer's network, software and computer equipment relating to our ARCH Products.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a similar role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

*Please note that a criminal check is applicable in the last stage of our recruitment process.

Good luck with your application.