Branch User Assistance Technician

Spinnaker Software; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Spinnaker Software seeks a Support Technician to uphold excellent customer service and resolve issues on the spot. You will manage customer relations, ensure SLA adherence, and keep the database up to date with accurate information.

The role requires 3+ years in a Support Technician position, A+ and N+ certifications, and a willingness to work shifts, overtime, weekends and standby as needed.

Qualifications

• 3 years of experience in a Support Technician role.
• A+ and N+ certifications required; relevant experience considered.

Responsibilities

• Troubleshoot and solve problems on the spot to maintain SLA standards.
• Maintain customer relations and update the database to reflect agreed standards.
• Be prepared for overtime, weekends and standby as required.
• Work across a wide range of hardware and software with growth opportunities.

Education

A+ Certification

N+ Certification

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

We are looking for someone that is keen to learn with a can-do attitude. You will need to ensure ensure that excellent customer relations are a priority. You will need to maintain those relationships and ensure that the agreed standards in respect to SLA and updating info the database is maintained.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You'll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a Support Technician role. A+ and N+ is a minimum requirement, however if you have the relevant experience your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

This position will require you to work shifts (One week, day shift and one week, night shift)