Helpdesk Support Technician

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Skills development

Tech exposure

Coastal location

Job summary

Placements24 seeks a skilled Helpdesk Support Technician to bolster its Mossel Bay IT team. You will resolve hardware, software, and network issues, support end-users, and maintain documentation.

Candidates should have proven helpdesk experience, knowledge of Windows/macOS, Microsoft Office, basic networking, and strong problem-solving and communication skills; CompTIA A+ is advantageous.

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, troubleshooting, and hardware components.
• Excellent problem-solving and diagnostic skills.
• Effective communication and interpersonal skills, with the ability to explain technical issues clearly.
• A relevant IT certification (e.g., CompTIA A+) is advantageous.

Responsibilities

• Respond to and resolve IT support tickets logged by users across the organization.
• Install, configure, and maintain hardware, software, and network devices.
• Diagnose and troubleshoot technical issues related to operating systems, applications, and peripherals.
• Provide end-user training and support on various IT systems and tools.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Escalate complex technical problems to senior IT staff when necessary.

Skills

Helpdesk experience

Windows

macOS

Networking basics

Troubleshooting

Communication skills

Education

CompTIA A+ certification

Tools

Microsoft Office Suite

Job description

About the Role

Our client is recruiting a skilled Helpdesk Support Technician to bolster their IT support team based in Mossel Bay, Western Cape . You will be responsible for providing first and second-level technical support to employees, resolving hardware, software, and network issues efficiently. This role is essential for maintaining productivity across the organization by ensuring that all technical systems are operational and supported. We are looking for a proactive problem-solver with a strong technical aptitude and a commitment to delivering excellent user support.

Key Responsibilities

• Respond to and resolve IT support tickets logged by users across the organization.
• Install, configure, and maintain hardware, software, and network devices.
• Diagnose and troubleshoot technical issues related to operating systems, applications, and peripherals.
• Provide end-user training and support on various IT systems and tools.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Escalate complex technical problems to senior IT staff when necessary.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, troubleshooting, and hardware components.
• Excellent problem-solving and diagnostic skills.
• Effective communication and interpersonal skills, with the ability to explain technical issues clearly.
• A relevant IT certification (e.g., CompTIA A+) is advantageous.

Benefits

• Competitive salary and benefits package.
• A hybrid work environment, balancing office and remote work.
• Opportunities for skill development and certifications.
• Exposure to a wide range of technologies and IT challenges.
• A supportive team atmosphere in a beautiful coastal location.