Branch Admin & Digital Banking Lead

RMB Nigeria Limited; Cape Town; Presencial; ZAR 180.000 - 320.000; Jornada completa

Descripción de la vacante

FNB POP Universal Advisor Lead in Cape Town requires handling branch administration and risk support, while guiding customers to adopt electronic banking. You will contribute to operational efficiency and customer experience within the branch, aligning with governance standards.

The role emphasizes customer‑centric service, regulatory compliance, and collaboration with internal and external stakeholders in a dynamic banking environment.

Formación

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of administrative experience in a branch environment (administration, operations or compliance).

Responsabilidades

• Complete daily branch administration to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and using electronic banking platforms.
• Deliver a high‑quality customer experience by being helpful, proactive and responsive to customer needs.
• Build strong relationships with internal and external stakeholders.
• Operate with integrity and support cost containment and governance requirements.

Conocimientos

Customer service

Administrative support

Governance

Digital banking adoption

Educación

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related

Descripción del empleo

FNB POP Universal Advisor Lead in Cape Town requires handling branch administration and risk support, while guiding customers to adopt electronic banking. You will contribute to operational efficiency and customer experience within the branch, aligning with governance standards.

The role emphasizes customer‑centric service, regulatory compliance, and collaboration with internal and external stakeholders in a dynamic banking environment.