Branch Operations & Digital Banking Lead

Wesbank; Midrand; On-site; ZAR 556,000 - 666,000; Full time

Job summary

FNB Points of Presence: Universal Lead seeks an organised Universal Advisor Lead to provide administrative and risk support for the branch, while guiding customers toward electronic banking adoption and maintaining high service standards.

You will work to ensure governance, compliance, and efficient daily operations, contributing to customer migration efforts and an exceptional customer experience.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of administrative experience in branch administration, operations, or compliance environment.

Responsibilities

• Provide critical administrative and risk support to ensure smooth branch operations.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Educate and guide customers on adopting electronic banking platforms.
• Maintain strong relationships with internal and external stakeholders and ensure compliance.

Skills

Administrative experience

Customer service

Digital banking adoption

Governance

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking

Job description

FNB Points of Presence: Universal Lead seeks an organised Universal Advisor Lead to provide administrative and risk support for the branch, while guiding customers toward electronic banking adoption and maintaining high service standards.

You will work to ensure governance, compliance, and efficient daily operations, contributing to customer migration efforts and an exceptional customer experience.