Universal Advisor Lead – Digital Banking & Operations

FirstRand Limited; Midrand; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FirstRand Limited’s FNB POP unit seeks an Universal Advisor Lead to provide essential administrative and risk support for branch operations and drive customer migration to electronic banking channels. The role emphasizes governance, compliance, and exceptional customer service within a dynamic banking environment.

You will support branch cash processes, educate customers on digital tools, and collaborate with stakeholders to enhance efficiency and service quality.

Qualifications

• Understanding of branch operations, risk processes, and governance.
• Promote and support customer adoption of digital banking solutions.
• Deliver accurate, compliant, and high‑quality administrative outputs.
• Build strong internal and external stakeholder relationships.

Responsibilities

• Provide daily branch administration to minimise operational risk.
• Assist in managing cash holdings, teller and ATM cash processes.
• Guide customers to adopt and use electronic banking platforms.
• Deliver high‑quality outputs in line with procedures and governance requirements.
• Maintain relationships with internal/external stakeholders and support cost containment.

Skills

Branch operations

Risk processes

Governance principles

Digital banking adoption

Administrative outputs

Stakeholder relationships

Education

Grade 12 / NQF4

NQF5 Banking / Admin / Customer Service

Job description

FirstRand Limited’s FNB POP unit seeks an Universal Advisor Lead to provide essential administrative and risk support for branch operations and drive customer migration to electronic banking channels. The role emphasizes governance, compliance, and exceptional customer service within a dynamic banking environment.

You will support branch cash processes, educate customers on digital tools, and collaborate with stakeholders to enhance efficiency and service quality.