Universal Advisor Lead - Digital Banking and Compliance

RMB; Cape Town; On-site; ZAR 320,000 - 480,000; Full time

Job summary

FNB Points of Presence: Universal Lead in Cape Town seeks an administrator who can support branch operations while guiding customers to adopt digital banking. You will ensure compliance and risk controls, handle daily admin tasks, and engage with stakeholders to deliver a high-quality customer experience.

The role requires Grade 12/NQF4 (NQF5 preferred) and 1–3 years in branch admin or related fields. Join a team focused on integrity, efficiency, and customer-centric service.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of administrative experience in branch administration, operations, or compliance environment.
• Strong understanding of branch operations, risk processes, and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.
• Proven ability to deliver accurate, compliant, and high-quality administrative outputs.

Responsibilities

• Complete daily branch administration to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

Branch operations

Risk processes

Governance principles

Customer digital adoption

Administrative outputs

Education

Grade 12 / Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB Points of Presence: Universal Lead in Cape Town seeks an administrator who can support branch operations while guiding customers to adopt digital banking. You will ensure compliance and risk controls, handle daily admin tasks, and engage with stakeholders to deliver a high-quality customer experience.

The role requires Grade 12/NQF4 (NQF5 preferred) and 1–3 years in branch admin or related fields. Join a team focused on integrity, efficiency, and customer-centric service.