Branch Operations & Digital Banking Lead

Fnbnamibia; Midrand; On-site; ZAR 519,000 - 703,000; Full time

Job summary

FNB in Midrand, South Africa, is seeking a Universal Advisor Lead to provide essential administration and risk support within the branch, while guiding customers to electronic banking channels. You will help maintain compliance, efficiency and a high standard of service as part of FNB Points of Presence.

The role emphasizes working with internal and external stakeholders to ensure accurate admin outputs and a seamless customer experience, with a focus on governance and risk in daily operations.

Qualifications

• Strong understanding of branch operations, risk processes, and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.
• Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.
• Strong relationship-building skills with internal and external stakeholders.

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Work according to agreed performance objectives and service level agreements.

Skills

Branch operations

Risk governance

Digital banking adoption

Stakeholder relations

Education

Grade 12 / NQF4

NQF5 banking certificate

Job description

FNB in Midrand, South Africa, is seeking a Universal Advisor Lead to provide essential administration and risk support within the branch, while guiding customers to electronic banking channels. You will help maintain compliance, efficiency and a high standard of service as part of FNB Points of Presence.

The role emphasizes working with internal and external stakeholders to ensure accurate admin outputs and a seamless customer experience, with a focus on governance and risk in daily operations.