Digital Banking Adoption & Operations Lead

FirstRand Bank Limited; Cape Town; Hybrid; ZAR 250,000 - 360,000; Full time

Job summary

FirstRand Bank Limited in Cape Town seeks an Universal Advisor Lead to provide essential administrative and risk support for the branch. You will help drive customer migration to electronic banking, ensuring compliance, efficiency, and outstanding service.

The role focuses on daily administration, cash processes, and stakeholder collaboration while promoting digital channels and maintaining high standards of governance and integrity.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of administrative experience within a branch administration, operations, or compliance environment.

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.

Skills

Branch operations

Risk processes

Governance principles

Digital banking adoption

Relationship building

Education

Grade 12/NQF4

NQF5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank Limited in Cape Town seeks an Universal Advisor Lead to provide essential administrative and risk support for the branch. You will help drive customer migration to electronic banking, ensuring compliance, efficiency, and outstanding service.

The role focuses on daily administration, cash processes, and stakeholder collaboration while promoting digital channels and maintaining high standards of governance and integrity.