Branch Admin & Digital Banking Lead

FirstRand Bank India; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FNB POP welcomes you to a Universal Advisor Lead role focused on providing essential administrative and risk support to ensure smooth branch operations in Cape Town. The position emphasizes guiding customers to embrace electronic banking channels and delivering a high-quality customer experience.

You will contribute to operational efficiency, governance adherence, and cost-conscious resource use while engaging with internal and external stakeholders to foster growth and development within the

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration or related fields
• 1–3 years of administrative experience in a branch administration, operations, or compliance environment
• Strong understanding of branch operations, risk processes, governance principles; promote digital banking adoption

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide customers on adopting electronic banking platforms and provide high-quality customer service.
• Deliver services in line with standards, procedures and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Share knowledge and collaborate with team members to support learning and development.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields

Job description

FNB POP welcomes you to a Universal Advisor Lead role focused on providing essential administrative and risk support to ensure smooth branch operations in Cape Town. The position emphasizes guiding customers to embrace electronic banking channels and delivering a high-quality customer experience.

You will contribute to operational efficiency, governance adherence, and cost-conscious resource use while engaging with internal and external stakeholders to foster growth and development within the