Boutique Front Office Manager — Guest Experience Leader

Placements24

Paarl

On-site

ZAR 360,000 - 540,000

Full time

36 hours ago

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Benefits offered by this job

Medical aid

Staff accommodation

Job summary

Placements24 is assisting a boutique hotel in Paarl, Western Cape, seeking an experienced Front Office Manager to oversee check-in/out, guest inquiries, and front desk operations. You will lead the team to deliver exceptional service in a scenic wine country setting.

The ideal candidate has at least 4 years in front office, proven leadership, excellent communication, and strong PMS/reservation software knowledge.

Qualifications

Minimum 4 years in front office operations, with supervisory/managerial experience.
Proven ability to lead and develop a front desk team.
Excellent customer service and communication skills.
Strong organizational and problem-solving abilities.
Proficiency in hotel PMS and reservation software.

Responsibilities

Manage and supervise daily front office operations, including check-in/check-out and guest inquiries.
Lead, train, and motivate the front desk team to deliver outstanding service.
Ensure accurate reservation management and room inventory control.
Develop and implement front office procedures to enhance efficiency and guest satisfaction.
Handle guest complaints and concerns with timely resolution.
Manage the front office budget and control costs.
Oversee front desk area maintenance and presentation.