Luxury Front Office Leader - Guest Experience & Ops

Placements24; Pietermaritzburg; On-site; ZAR 600,000 - 950,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Accommodation

Job summary

Placements24 presents an opportunity for an experienced Senior Front Office Manager to lead guest services at a luxury boutique hotel in Pietermaritzburg, KwaZulu-Natal. The role focuses on delivering exceptional guest experiences, overseeing front desk operations, and driving service excellence.

Ideal candidates will have 5+ years in luxury front office management, strong PMS knowledge, and proven leadership abilities in a fast-paced environment.

Qualifications

• Minimum 5 years in front office management within luxury hotels.
• Strong understanding of hotel management systems (PMS) and reservations software.
• Excellent leadership, communication, and problem-solving skills.
• Ability to motivate a diverse team in a fast-paced luxury environment.

Responsibilities

• Oversee front office operations including check-in/check-out, reservations, concierge, and guest relations.
• Lead, train, and manage the front desk team to ensure service excellence.
• Maintain service standards aligned with luxury branding and guest experience.
• Collaborate with Housekeeping, F&B, and Maintenance to ensure smooth operations.
• Develop and manage the front office budget and expense controls.

Job description

Placements24 presents an opportunity for an experienced Senior Front Office Manager to lead guest services at a luxury boutique hotel in Pietermaritzburg, KwaZulu-Natal. The role focuses on delivering exceptional guest experiences, overseeing front desk operations, and driving service excellence.

Ideal candidates will have 5+ years in luxury front office management, strong PMS knowledge, and proven leadership abilities in a fast-paced environment.