Front Office & Guest Services Manager

Hoteljobs; Cape Town; Hybrid; ZAR 600,000 - 720,000; Full time

Benefits offered by this job

Competitive salary bonuses

Health and wellness benefits

Professional development

Accommodation assistance

Employee discounts

Job summary

Hoteljobs in Cape Town is seeking an experienced Front Office Manager to lead guest reception operations at a prestigious establishment. You will manage the front desk team, oversee check-in/check-out, handle inquiries, and implement guest-satisfaction strategies.

The role requires 4+ years in front office with 2+ years in supervision, strong leadership and PMS/reservation system proficiency, and flexibility to work weekends and holidays.

Qualifications

• Minimum 4 years in front office operations, with at least 2 years in a supervisory role.
• Strong leadership, communication, and problem-solving abilities.
• Proficiency with PMS and reservation software.
• Understanding of hotel operations and guest service principles.

Responsibilities

• Supervise and train front office staff in service standards.
• Oversee check-in/check-out and reservations daily.
• Handle guest inquiries and resolve complaints promptly.
• Develop strategies to maximize room revenue and occupancy.
• Maintain presentation of lobby and front desk area.

Skills

Leadership

Communication

PMS software

Reservation software

Customer service

Tools

PMS software

Reservation software

Job description

Hoteljobs in Cape Town is seeking an experienced Front Office Manager to lead guest reception operations at a prestigious establishment. You will manage the front desk team, oversee check-in/check-out, handle inquiries, and implement guest-satisfaction strategies.

The role requires 4+ years in front office with 2+ years in supervision, strong leadership and PMS/reservation system proficiency, and flexibility to work weekends and holidays.