Head Front Office - Luxury Hotel Guest Experience

JVR Software; Knysna; On-site; ZAR 380,000 - 600,000; Full time

Job summary

HotelJobs in the Western Cape is seeking a dynamic Front Office Manager to lead the front desk and reservations, ensuring an exceptional guest experience from arrival to departure. The ideal candidate will be a hands-on leader with strong organisational skills and a genuine passion for hospitality.

The role requires 35+ years in a Front Office leadership role, excellent communication, and a proven track record in guest-service excellence. A hospitality qualification is advantageous.

Qualifications

• Minimum 35 years in Front Office Management or similar hospitality supervisory role.
• Experience leading front desk and reservations teams.
• Strong communication and problem-solving abilities.

Responsibilities

• Direct day-to-day operations of the Front Office department.
• Lead reception and reservations functions.
• Ensure seamless guest arrival and departure experiences.
• Oversee room allocations, bookings, and occupancy levels.
• Handle guest inquiries and resolve issues professionally.
• Maintain high guest satisfaction and service standards.
• Develop and coach Front Office staff for growth.
• Collaborate with other departments to ensure cohesive service.
• Ensure accurate department administration and performance tracking.

Skills

Leadership

Team management

Communication

Problem-solving

Guest-service

Interpersonal skills

Education

Hospitality qualification

Tools

PMS

Job description

HotelJobs in the Western Cape is seeking a dynamic Front Office Manager to lead the front desk and reservations, ensuring an exceptional guest experience from arrival to departure. The ideal candidate will be a hands-on leader with strong organisational skills and a genuine passion for hospitality.

The role requires 35+ years in a Front Office leadership role, excellent communication, and a proven track record in guest-service excellence. A hospitality qualification is advantageous.