Boutique Guest Services Supervisor - Hybrid Lead

Placements24; Paarl; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff meals and uniform provided

Hybrid work arrangement

Employee discounts on hotel services

Professional development and training

Job summary

Placements24 is seeking a proactive Guest Services Supervisor for a charming boutique hotel in Paarl, Western Cape. You will lead a small front desk team, oversee check-in/out, manage guest inquiries and requests, and collaborate with housekeeping, maintenance and F&B to ensure flawless stays.

This hybrid role combines on-site leadership with some remote administrative tasks, requiring excellent communication, a polished presence, and a passion for delivering memorable guest experiences in a

Qualifications

• 1–2 years in a supervisory capacity in front desk or guest services.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise front desk and guest services team daily.
• Ensure smooth check-in and check-out processes.
• Handle guest inquiries, requests and complaints promptly.
• Train and mentor front desk staff.
• Maintain high standards of guest service and satisfaction.
• Coordinate with housekeeping, maintenance and F&B to meet guest needs.
• Manage reservations, room assignments and guest profiles.
• Implement hotel policies and ensure staff compliance.
• Develop and execute guest engagement initiatives.
• Oversee concierge services and provide local recommendations.

Skills

Leadership

Customer service

Communication

PMS software

Microsoft Office

Education

High school diploma

Hospitality qualification (advantageous)

Tools

PMS software

Microsoft Office Suite

Job description

Placements24 is seeking a proactive Guest Services Supervisor for a charming boutique hotel in Paarl, Western Cape. You will lead a small front desk team, oversee check-in/out, manage guest inquiries and requests, and collaborate with housekeeping, maintenance and F&B to ensure flawless stays.

This hybrid role combines on-site leadership with some remote administrative tasks, requiring excellent communication, a polished presence, and a passion for delivering memorable guest experiences in a