Luxury Front Office Leader - Hybrid Role, Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Career progression

Staff discounts

Hybrid work arrangement

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a highly experienced Senior Front Office Manager to lead our reception and guest services team at a luxury hotel. You will drive service excellence, oversee check-in/check-out, reservations, and concierge, and ensure seamless front desk operations.

The role requires strong leadership, strategic planning, and a deep understanding of PMS systems, revenue metrics, and staff development.

Qualifications

• Min 5 years in front office with 2+ years in supervision
• Proven leadership and team management
• Excellent customer service and communication skills
• Knowledge of PMS and front desk procedures
• Flexibility for evenings, weekends and holidays

Responsibilities

• Oversee front office operations including check-in/check-out, guest inquiries, reservations and concierge services
• Lead, train, coach and motivate the front desk team to maintain high service standards
• Develop and implement efficient operational procedures and service standards
• Collaborate with Housekeeping, F&B and Sales to ensure a cohesive guest experience
• Monitor occupancy, ADR and guest satisfaction metrics

Skills

Leadership

Customer service

Team management

Problem solving

Communication

Education

Hospitality Management degree

Tools

PMS software

Hotel management software

MS Office

Job description

Placements24 in Stellenbosch, Western Cape, seeks a highly experienced Senior Front Office Manager to lead our reception and guest services team at a luxury hotel. You will drive service excellence, oversee check-in/check-out, reservations, and concierge, and ensure seamless front desk operations.

The role requires strong leadership, strategic planning, and a deep understanding of PMS systems, revenue metrics, and staff development.