Front Office Manager

Placements24; Paarl; Vor Ort; ZAR 360.000 - 540.000; Vollzeit

Benefits dieser Stelle

Medical aid

Staff accommodation

Zusammenfassung

Placements24 is assisting a boutique hotel in Paarl, Western Cape, seeking an experienced Front Office Manager to oversee check-in/out, guest inquiries, and front desk operations. You will lead the team to deliver exceptional service in a scenic wine country setting.

The ideal candidate has at least 4 years in front office, proven leadership, excellent communication, and strong PMS/reservation software knowledge.

Qualifikationen

• Minimum 4 years in front office operations, with supervisory/managerial experience.
• Proven ability to lead and develop a front desk team.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel PMS and reservation software.

Aufgaben

• Manage and supervise daily front office operations, including check-in/check-out and guest inquiries.
• Lead, train, and motivate the front desk team to deliver outstanding service.
• Ensure accurate reservation management and room inventory control.
• Develop and implement front office procedures to enhance efficiency and guest satisfaction.
• Handle guest complaints and concerns with timely resolution.
• Manage the front office budget and control costs.
• Oversee front desk area maintenance and presentation.

Kenntnisse

Leadership

Customer service

Communication

Organizational skills

Problem solving

PMS software

Revenue management

Tools

Hotel PMS

Jobbeschreibung

About the Role

Our client, a highly regarded boutique hotel situated in the charming town of Paarl, Western Cape , is seeking an experienced and guest-centric Front Office Manager . This vital role is responsible for overseeing all aspects of the front desk operations, ensuring exceptional guest service, efficient check-in/check-out processes, and effective management of the front office team. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a commitment to maintaining the hotel's reputation for quality and hospitality. You will play a key role in creating a positive first and last impression for guests, managing reservations, and resolving guest issues promptly and professionally in the beautiful Western Cape region.

Key Responsibilities

• Manage and supervise daily front office operations, including check-in, check-out, guest inquiries, and concierge services.
• Lead, train, and motivate the front desk team to deliver outstanding guest service.
• Ensure accurate reservation management and room inventory control.
• Develop and implement front office procedures and standards to enhance efficiency and guest satisfaction.
• Handle guest complaints and concerns effectively, ensuring timely resolution.
• Manage the front office budget and control operational costs.
• Oversee the maintenance and presentation of the front desk area.
• Ensure compliance with all hotel policies and procedures, including safety and security protocols.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Monitor and analyze front office performance metrics and implement improvements.

Requirements

• Minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to lead and develop a front desk team.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Knowledge of revenue management principles related to front office operations.
• Ability to work flexible hours, including weekends and holidays.
• A passion for hospitality and creating memorable guest experiences.
• Experience in the Paarl, Western Cape hospitality sector is a plus.
• Detail-oriented with a professional demeanor.

Benefits

Our client offers a competitive salary, along with benefits such as medical aid contributions and staff accommodation options. You will be part of a supportive team environment with opportunities for professional growth within the boutique hotel setting. Enjoy the benefits of working in the scenic winelands of the Western Cape , close to Paarl .