Bilingual Spanish/English Customer Support Pro

Impact HR; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Impact HR is seeking a Customer Service Consultant fluent in Spanish to join our team in South Africa. The role focuses on delivering exceptional service to Spanish-speaking clients, resolving inquiries, and maintaining positive relationships.

You will handle inquiries via phone, email, and chat, coordinate with team members, and use CRM tools to track interactions. Flexibility for evenings and weekends is required to meet targets.

Qualifications

• Proficiency in both Spanish and English, with excellent verbal and written communication skills.
• Demonstrable experience in customer service or a related role, preferably within a contact center environment.
• Strong problem-solving skills and ability to resolve issues promptly.
• Familiarity with CRM software and customer service tools.

Responsibilities

• Assist customers via phone, email, and chat, providing timely and accurate information.
• Help manage client accounts and provide updates on product features in Spanish.
• Collaborate with team to ensure inquiries are addressed promptly and to a high standard.
• Utilize CRM tools to track interactions and follow up on issues.
• Identify opportunities to improve processes for customer satisfaction and efficiency.
• Educate customers about product offerings and assist them in using features.
• Uphold company policies while addressing complaints and providing solutions.
• Contribute to team targets by meeting personal performance metrics.

Skills

Bilingual Spanish-English

CRM proficiency

Excellent communication

Problem-solving

Tools

CRM software

Job description

Impact HR is seeking a Customer Service Consultant fluent in Spanish to join our team in South Africa. The role focuses on delivering exceptional service to Spanish-speaking clients, resolving inquiries, and maintaining positive relationships.

You will handle inquiries via phone, email, and chat, coordinate with team members, and use CRM tools to track interactions. Flexibility for evenings and weekends is required to meet targets.