Bilingual Spanish Call Center Agent

Mass Markets; Cape Town; On-site; ZAR 167,000 - 246,000; Full time

Job summary

Mass Markets in Cape Town, South Africa is seeking a bilingual Call Center Representative. You will handle customer interactions across channels, providing information and support while maintaining accurate records and delivering a positive customer experience.

The role requires 1–2 years in customer service within a BPO, fluency in English and Spanish, and strong communication and problem-solving abilities. A professional, adaptable attitude and good computer literacy are essential.

Qualifications

• Grade 12 / National Senior Certificate (or equivalent).
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Spanish
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast-paced and target-driven environment
• Professional, adaptable, and customer-focused attitude

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Fluent English

Fluent Spanish

Communication skills

Teamwork

Education

Grade 12 / National Senior Certificate

Job description

Mass Markets in Cape Town, South Africa is seeking a bilingual Call Center Representative. You will handle customer interactions across channels, providing information and support while maintaining accurate records and delivering a positive customer experience.

The role requires 1–2 years in customer service within a BPO, fluency in English and Spanish, and strong communication and problem-solving abilities. A professional, adaptable attitude and good computer literacy are essential.