Spanish Customer support

Outsource-X Pty; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X Pty in Somerset West (Western Cape) seeks a Spanish written customer support agent to assist UK-based SaaS clients. You will join a multinational team with French, Spanish, Dutch, Portuguese, and English agents, handling inquiries with care.

Role requires 1–2 years in customer support, Spanish C1/C2 and English B2, office-based with hours 09:00–18:00, and shift rotation. Email resume to [e-mail].

Qualifications

• Minimum 1–2 years in customer support or client-facing roles.
• Multinational environment experience preferred.
• Spanish level C1/C2 and English level B2 required.

Responsibilities

• Manage incoming client contacts and escalations with empathy and proactive problem-solving.
• Process client-generated and internal service requests within specified delivery times.
• Provide administrative support to verify client details in the database.
• Be flexible to take on additional tasks as directed by Team Leader.

Skills

Spanish proficiency

English proficiency

Job description

Spanish WrittenCustomer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effectivecommunicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Spanish (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

[e-mail]