Customer Service Consultant (Spanish Speaking) - Dayshift

Impact HR; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Impact HR is seeking a Customer Service Consultant fluent in Spanish to join our team in South Africa. The role focuses on delivering exceptional service to Spanish-speaking clients, resolving inquiries, and maintaining positive relationships.

You will handle inquiries via phone, email, and chat, coordinate with team members, and use CRM tools to track interactions. Flexibility for evenings and weekends is required to meet targets.

Qualifications

• Proficiency in both Spanish and English, with excellent verbal and written communication skills.
• Demonstrable experience in customer service or a related role, preferably within a contact center environment.
• Strong problem-solving skills and ability to resolve issues promptly.
• Familiarity with CRM software and customer service tools.

Responsibilities

• Assist customers via phone, email, and chat, providing timely and accurate information.
• Help manage client accounts and provide updates on product features in Spanish.
• Collaborate with team to ensure inquiries are addressed promptly and to a high standard.
• Utilize CRM tools to track interactions and follow up on issues.
• Identify opportunities to improve processes for customer satisfaction and efficiency.
• Educate customers about product offerings and assist them in using features.
• Uphold company policies while addressing complaints and providing solutions.
• Contribute to team targets by meeting personal performance metrics.

Skills

Bilingual Spanish-English

CRM proficiency

Excellent communication

Problem-solving

Tools

CRM software

Job description

About the Role

We are seeking a Customer Service Consultant who is fluent in Spanish to join our dynamic team. In this customer-facing role, you will primarily focus on delivering exceptional service and support to our Spanish-speaking clients, ensuring their needs are met efficiently and effectively. Your expertise in communication and problem-solving will be instrumental in fostering positive relationships with our customers.

Key Responsibilities

• Assist customers in resolving inquiries and issues via phone, email, and chat, providing timely and accurate information.
• Help manage client accounts and provide updates on product features and services in Spanish.
• Collaborate with team members to ensure all customer inquiries are addressed promptly and to a high standard.
• Utilize customer relationship management (CRM) tools to track interactions and follow up on outstanding issues.
• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
• Educate customers about product offerings and assist them in using features effectively.
• Uphold company policies while responding to customer complaints and providing solutions.
• Contribute to the achievement of team targets by meeting personal performance metrics.

Requirements

• Proficiency in both Spanish and English, with excellent verbal and written communication skills.
• Demonstrable experience in customer service or a related role, preferably within a contact center environment.
• Strong problem-solving skills, with the ability to think critically and act promptly to resolve customer issues.
• Familiarity with CRM software and customer service tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and a commitment to providing high-quality service.
• Ability to work flexible hours, including evenings and weekends, as needed.

Preferred Qualifications

• Experience in the retail or telecommunications sector is a plus.
• Previous training in conflict resolution or customer service excellence.
• Knowledge of additional languages would be advantageous.
• Certification in customer service or related fields is desirable.

We are an equal opportunity employer and strive to create an inclusive environment for all employees. In line with the Employment Equity Act, we welcome applications from candidates of all backgrounds and experiences.