Customer Service Representative - Bilingual

Placements24; Polokwane; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Language-specific training

Medical benefits

Retirement benefits

Multicultural team environment

Job summary

Placements24 in Polokwane is seeking a fluent bilingual Customer Service Representative to join our team. This hybrid role supports a diverse client base, handling inquiries and resolving issues in English and a second language.

You will process orders, manage returns, and maintain CRM records while collaborating with colleagues to deliver excellent service and maintain the company’s standards.

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or related role.
• Fluency in English and a second language is essential.

Responsibilities

• Assist customers with inquiries, product information, and service-related issues in English and the second language.
• Process orders, returns, and exchanges accurately and efficiently.
• Troubleshoot customer problems and provide effective solutions, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide feedback on customer issues and trends to help improve products and services.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Skills

English fluency

Second language fluency

Customer service experience

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a fluent Bilingual Customer Service Representative to join their team in Polokwane . This hybrid role is crucial for supporting a diverse customer base, providing assistance in both English and another specified language. You will handle customer inquiries, resolve issues, and ensure a positive service experience for all clients. The hybrid nature of this role allows for flexibility, combining in-office collaboration with remote work days. You will be an essential part of a team dedicated to delivering exceptional customer care and upholding the company's reputation for excellence. Your linguistic skills and customer service aptitude will be highly valued.

Key Responsibilities

• Assist customers with inquiries, product information, and service-related issues in both English and (Specify Second Language, e.g., Sepedi/Afrikaans).
• Process orders, returns, and exchanges accurately and efficiently.
• Troubleshoot customer problems and provide effective solutions, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Provide feedback on customer issues and trends to help improve products and services.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related role.
• Fluency in English and (Specify Second Language, e.g., Sepedi/Afrikaans) is essential.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using customer service software and basic computer applications.
• Ability to work effectively in a hybrid setting, adapting to both remote and in-office requirements.

Benefits

• Competitive annual salary commensurate with experience.
• Hybrid work arrangement for optimal work-life balance.
• Opportunities for language-specific training and development.
• Comprehensive medical and retirement benefits.
• A supportive and multicultural team environment.