Bilingual Italian Call Center Specialist

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is seeking experienced Italian Call Center Representatives to join their team in Cape Town, South Africa. The position requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key responsibilities include professionally handling customer interactions, providing assistance, and maintaining customer records. Applicants should be fluent in English and Italian, with at least 1-2 years of customer service experience.

Qualifications

• Minimum 1-2 years of experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers.
• Accurately capture and maintain customer information.

Skills

Fluent in English and Italian

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced environment

Education

Grade 12 / National Senior Certificate or equivalent

Job description

MCI is seeking experienced Italian Call Center Representatives to join their team in Cape Town, South Africa. The position requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key responsibilities include professionally handling customer interactions, providing assistance, and maintaining customer records. Applicants should be fluent in English and Italian, with at least 1-2 years of customer service experience.