Italian Call Center Representatives

MCI; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MCI is seeking experienced Italian Call Center Representatives to join their team in Cape Town, South Africa. The position requires strong communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key responsibilities include professionally handling customer interactions, providing assistance, and maintaining customer records. Applicants should be fluent in English and Italian, with at least 1-2 years of customer service experience.

Qualifications

• Minimum 1-2 years of experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers.
• Accurately capture and maintain customer information.

Skills

Fluent in English and Italian

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced environment

Education

Grade 12 / National Senior Certificate or equivalent

Job description

We are seeking experienced Italian Call Center Representatives to join our growing team. The role requires strong communication skills, a positive attitude, and the ability to work effectively in a fast‑paced environment.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1-2 years of experience in a customer service role within a BPO environment
• Fluent in English and Italian
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Physical Requirements

Employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. Duties include operating a computer, phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Location & Eligibility

• Must be authorized to work in the country where the job is based

Background and Security

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Employment Opportunity

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. We also provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where the employee works.