Italian-Speaking Call Center Agent | Multichannel Support

Mass Markets; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Mass Markets is looking for professional Italian Call Center Representatives in Cape Town, South Africa. This role offers an opportunity for individuals with strong communication skills to join a fast‑growing team. Responsibilities include handling customer interactions across channels and providing support.

Candidates must be fluent in English and Italian, possess at least 1-2 years' experience in customer service, and have excellent communication skills. This position is vital in delivering a positive customer experience.

Qualifications

• Minimum 1-2 years’ experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.

Skills

Fluent in English and Italian

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced environment

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Mass Markets is looking for professional Italian Call Center Representatives in Cape Town, South Africa. This role offers an opportunity for individuals with strong communication skills to join a fast‑growing team. Responsibilities include handling customer interactions across channels and providing support.

Candidates must be fluent in English and Italian, possess at least 1-2 years' experience in customer service, and have excellent communication skills. This position is vital in delivering a positive customer experience.