Bilingual Italian/English Call Center Agent

MCI Careers; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

MCI Careers is seeking an Italian Call Center Representative in South Africa to engage with customers across campaigns, delivering high-quality service and maintaining accurate records. Fluency in English and Italian is required, along with strong communication and interpersonal skills.

The role requires a Grade 12 and 1–2 years in customer service within a BPO environment, with the ability to work in a fast-paced, target-driven setting.

Qualifications

• Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Italian.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem‑solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast‑paced and target‑driven environment.
• Professional, adaptable, and customer‑focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Skills

Bilingual English-Italian

Customer service experience

Verbal & written communication

Problem solving

Computer literacy

Education

Grade 12 / NSC

Job description

MCI Careers is seeking an Italian Call Center Representative in South Africa to engage with customers across campaigns, delivering high-quality service and maintaining accurate records. Fluency in English and Italian is required, along with strong communication and interpersonal skills.

The role requires a Grade 12 and 1–2 years in customer service within a BPO environment, with the ability to work in a fast-paced, target-driven setting.