Italian Call Center Representatives

Mass Markets; Cape Town; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Mass Markets is looking for professional Italian Call Center Representatives in Cape Town, South Africa. This role offers an opportunity for individuals with strong communication skills to join a fast‑growing team. Responsibilities include handling customer interactions across channels and providing support.

Candidates must be fluent in English and Italian, possess at least 1-2 years' experience in customer service, and have excellent communication skills. This position is vital in delivering a positive customer experience.

Qualifications

• Minimum 1-2 years’ experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.

Skills

Fluent in English and Italian

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced environment

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Position Overview

MCI is a fast‑growing tech‑enabled business services company in the USA with a strong call center footprint and operations across multiple countries. MCI delivers customer experience, business process outsourcing, and XaaS solutions across industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. We are looking for professional Italian Call Center Representatives to join our growing team. This opportunity is ideal for individuals with strong communication skills, a positive attitude, and the ability to work effectively in a fast‑paced environment.

Position Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Candidate Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Italian
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Physical Requirements

This job operates in a professional office environment and requires the employee to be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will be required to operate a computer and other office equipment, such as a phone, copier, and printer, and may occasionally be required to move around the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit to a level II background and/or security investigation with fingerprint; job offers are contingent on results
• Must be willing to submit to drug screening; job offers are contingent on results

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

MCI embraces differences and believes diversity is a benefit to our employees, our customers, and our community. All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination and supports equal opportunity for all. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.