Greek Bilingual Call Center Agent — Remote Options

Mass Markets; Cape Town; On-site; ZAR 200,880 - 267,840; Full time

Job summary

MCI is seeking confident and professional Greek Call Center Representatives to join our growing team in Cape Town. This role suits individuals with strong communication skills, a positive attitude, and the ability to work in a fast-paced environment across multiple campaigns.

The role involves engaging with customers and supporting business operations through high-quality communication and service delivery.

Qualifications

• Grade 12 / National Senior Certificate (or equivalent).
• 1–2 years’ experience in a customer service role within a BPO environment.
• Fluent in English and Greek.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good computer literacy and administrative skills.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.

Skills

Fluent English

Greek language

Verbal communication

Written communication

Customer service

Education

Grade 12

Job description

MCI is seeking confident and professional Greek Call Center Representatives to join our growing team in Cape Town. This role suits individuals with strong communication skills, a positive attitude, and the ability to work in a fast-paced environment across multiple campaigns.

The role involves engaging with customers and supporting business operations through high-quality communication and service delivery.