Automotive Service Manager

Placements24; LegKraal Gate; Presencial; ZAR 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Retirement benefits

Commission-based incentive

Descripción de la vacante

Placements24 is seeking an experienced Automotive Service Manager for a leading dealership in Mahikeng, North West. You will lead the service department, drive profitability, and ensure exceptional customer service across all service activities.

Join a dynamic team where your leadership, technical know-how, and strong people management will shape service operations, improve efficiency, and deliver measurable results in a busy automotive workshop.

Formación

• Proven experience as Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair, diagnostics, and maintenance.
• Excellent leadership, team management and motivational skills.
• Exceptional customer service and communication abilities.
• Proficiency in dealership management software (DMS) and general computer applications.
• Financial acumen with budgeting, forecasting, and managing a service department's P&L.
• Ability to handle customer complaints effectively and professionally.
• Valid driver's license.
• Automotive technical background or relevant certifications desirable.
• Strong organizational and problem-solving skills.

Responsabilidades

• Manage the daily operations of the automotive service department.
• Lead, mentor, and motivate service advisors and automotive technicians.
• Ensure high levels of customer satisfaction through effective communication and quality service delivery.
• Oversee scheduling of work and allocation of resources.
• Manage inventory of parts and supplies, ensuring optimal stock levels.
• Develop and implement strategies to increase service revenue and profitability.
• Maintain accurate service records and ensure warranty procedures compliance.
• Monitor workshop performance metrics and implement improvements.
• Uphold dealership standards for safety, cleanliness, and professionalism.
• Liaise with other dealership departments to ensure seamless customer experience.

Conocimientos

Leadership

Customer Service

Team Management

Communication

DMS Proficiency

Budgeting & P&L

Herramientas

DMS (Dealer Management System)

MS Office

Descripción del empleo

About the Role

Our client, a reputable automotive dealership in Mahikeng, North West , is seeking an experienced and dynamic Automotive Service Manager to lead their service department. This key leadership role involves overseeing all aspects of the service operations, including managing technicians, scheduling repairs, maintaining customer satisfaction, and driving profitability. The ideal candidate will have a strong background in automotive service management, excellent leadership qualities, and a proven ability to build and motivate a high-performing team. You should possess excellent customer service skills and a thorough understanding of automotive repair processes and business management. Join our established team in Mahikeng and take charge of a thriving service operation.

Key Responsibilities

• Manage the daily operations of the automotive service department.
• Lead, mentor, and motivate the team of service advisors and automotive technicians.
• Ensure high levels of customer satisfaction through effective communication and quality service delivery.
• Oversee the scheduling of work and the efficient allocation of resources.
• Manage inventory of parts and supplies, ensuring optimal stock levels.
• Develop and implement strategies to increase service department revenue and profitability.
• Maintain accurate service records and ensure compliance with warranty procedures.
• Monitor workshop performance metrics and implement improvements as needed.
• Uphold dealership standards for safety, cleanliness, and professionalism.
• Liaise with other dealership departments to ensure seamless customer experience.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair, diagnostics, and maintenance.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and communication abilities.
• Proficiency in dealership management software (DMS) and general computer applications.
• Financial acumen with experience in budgeting, forecasting, and managing a service department's P&L.
• Ability to handle customer complaints effectively and professionally.
• A valid driver's license.
• Automotive technical background or relevant certifications are highly desirable.
• Strong organizational and problem-solving skills.

Benefits

Our client offers a competitive base salary plus a performance-based commission structure, comprehensive medical and retirement benefits, and opportunities for continued professional development. This is a leadership role with significant responsibility and the potential for career growth within the automotive retail sector. You will work in a busy, well-established dealership in Mahikeng, North West , with a supportive management team. We offer a dynamic work environment and the chance to lead a successful service operation. This is an excellent opportunity for a results-driven leader in the automotive industry.