Automotive Workshop Manager - Multi-Brand Dealership

Placements24; Vereeniging; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive executive-level salary

Performance-based bonuses

Comprehensive benefits package

Career development opportunities

Job summary

Placements24 is seeking an experienced Automotive Workshop Manager in Vereeniging to lead a busy multi-brand service department. You will oversee daily workshop operations, mentor service advisors and technicians, and drive customer satisfaction and profitability.

The role requires strong leadership, DMS proficiency, and a solid track record in automotive service management. A focus on safety, process improvement, and collaboration with other departments is essential.

Qualifications

• Proven experience in a senior management or leadership role within an automotive workshop or dealership.
• Strong understanding of automotive service operations, diagnostics, and repair processes.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability to drive profitability and control costs within a service department.
• Proficiency in using dealership management systems (DMS) and related software.
• Excellent customer service and communication skills.

Responsibilities

• Oversee daily operations of the workshop, ensuring efficiency and productivity.
• Mentor and motivate a team of service advisors and technicians.
• Ensure high standards of customer service and satisfaction.
• Monitor KPIs related to sales, efficiency, and profitability.
• Develop strategies to enhance workshop operations and customer retention.

Skills

Leadership

Team management

Customer service

Financial acumen

DMS software

Communication

Problem solving

Valid driver's license

Tools

DMS software

Job description

About the Role

Our client, a reputable and high-volume multi-brand automotive dealership in Vereeniging , Gauteng, is seeking an experienced and results-driven Automotive Workshop Manager. This leadership role is pivotal to the success of the service department, overseeing all operational aspects including staff management, customer service, workflow efficiency, and financial performance. The ideal candidate will possess a strong background in automotive service management, exceptional leadership qualities, and a keen understanding of business operations within the dealership environment. You will be responsible for leading a team of technicians and service advisors, ensuring customer satisfaction, and driving profitability. Our client is committed to fostering a positive work culture and offers significant opportunities for professional growth. Take the lead in a thriving service department in Vereeniging .

Key Responsibilities

• Oversee the daily operations of the automotive workshop, ensuring efficiency and productivity.
• Manage, mentor, and motivate a team of service advisors and automotive technicians.
• Ensure the highest standards of customer service and satisfaction are consistently met.
• Monitor workshop performance metrics, including key performance indicators (KPIs) related to sales, efficiency, and profitability.
• Develop and implement strategies to enhance workshop operations and customer retention.
• Manage parts inventory and ordering processes in coordination with the parts department.
• Ensure compliance with all company policies, industry regulations, and safety standards.
• Approve service repair orders and manage warranty claims.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Collaborate with other dealership departments to achieve overall business objectives.

Requirements

• Proven experience in a senior management or leadership role within an automotive workshop or dealership.
• Strong understanding of automotive service operations, diagnostics, and repair processes.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability to drive profitability and control costs within a service department.
• Proficiency in using dealership management systems (DMS) and related software.
• Excellent customer service and communication skills.
• Ability to analyze financial statements and operational reports.
• Strong organizational and problem-solving abilities.
• A valid driver's license.
• Passion for the automotive industry and commitment to excellence.

Benefits

• Competitive executive-level salary and performance-based bonuses.
• Comprehensive benefits package.
• Opportunity to lead a dynamic and busy workshop in Vereeniging .
• Career development and advancement opportunities within a well-established group.
• Access to ongoing training and development programs.
• Positive and supportive work environment.