Senior Automotive Service Advisor

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Base salary + commission

Training & development

Employee discounts on vehicles, parts,

Career advancement

Medical aid

Retirement fund

Positive work environment

High customer interaction

Job summary

Placements24 is seeking a Senior Automotive Service Advisor for a busy Mahikeng dealership in North West. You will be the primary contact for customers, translating their needs into actionable service orders, and clearly explaining repairs and costs while ensuring satisfaction throughout the process.

Ideal candidates have excellent communication, strong knowledge of automotive service processes, and the ability to upsell services. A valid driver’s license and dealership exposure are preferred.

Qualifications

• 4+ years of experience as an Automotive Service Advisor with proven customer service and sales success.
• Excellent interpersonal and communication skills for building strong customer relationships.
• Solid understanding of automotive terminology, vehicle maintenance and repair processes.

Responsibilities

• Greet customers and assess service needs.
• Explain service recommendations, costs, and time estimates.
• Generate service orders for workshop technicians.
• Maintain open communication on repair status with customers.
• Address inquiries and resolve issues promptly and professionally.
• Upsell relevant services, parts, and accessories.
• Ensure high levels of customer satisfaction and loyalty.
• Coordinate with technicians and parts to ensure efficient workflow.
• Stay informed about dealership services, promotions and manufacturer updates.

Skills

Customer service

Communication

Sales

Automotive terminology

DMS experience

Organization

Tools

Dealership Management System (DMS)

Job description

About the Role

Our client, a highly respected and busy automotive dealership in Mahikeng, North West , is looking for an experienced and customer-focused Senior Automotive Service Advisor . This role is paramount to delivering exceptional customer experiences and ensuring the smooth operation of the service department. You will be the primary point of contact for customers, expertly translating their automotive needs into actionable service orders, providing clear explanations of repairs and costs, and ensuring their satisfaction throughout the process. The ideal candidate possesses outstanding communication skills, a deep understanding of automotive services, and a proven ability to build rapport and trust with clients. This is an excellent opportunity to join a leading dealership and advance your career in a customer-centric role.

Key Responsibilities

• Greet customers warmly, listen attentively to their concerns, and accurately assess vehicle service needs.
• Clearly explain service recommendations, associated costs, and estimated completion times to customers.
• Generate service orders, ensuring all details are accurate and complete for the workshop technicians.
• Maintain open and consistent communication with customers regarding the status of their vehicle repairs.
• Address customer inquiries and resolve any issues or complaints promptly and professionally.
• Upsell relevant services, parts, and accessories while focusing on customer needs.
• Ensure high levels of customer satisfaction and loyalty.
• Coordinate with technicians and parts department to ensure efficient workflow and timely completion of services.
• Maintain a professional appearance and demeanor at all times.
• Stay informed about dealership services, promotions, and manufacturer updates.

Requirements

• Minimum of 4 years of experience as an Automotive Service Advisor, with proven success in customer service and sales.
• Excellent interpersonal and communication skills, with the ability to build strong customer relationships.
• Solid understanding of automotive terminology, vehicle maintenance, and repair processes.
• Proficiency in using dealership management systems (DMS) and standard office software.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A customer-centric approach with a passion for providing outstanding service.
• Ability to explain technical information clearly to non-technical customers.
• Experience in handling customer complaints and resolving conflicts.
• A valid driver’s license.
• Previous experience in a dealership environment is highly preferred.

Benefits

• Competitive base salary with attractive commission and bonus structures.
• Opportunity to work with a reputable automotive brand and a supportive team.
• Ongoing training and professional development programs.
• Employee discounts on vehicles, parts, and servicing.
• Career advancement opportunities within the dealership network.
• Medical aid and retirement fund contributions.
• Positive and dynamic work environment.
• Consistent work and a high volume of customer interactions.