Automotive Service Manager – Lead Growth & Profitability

Placements24; LegKraal Gate; Presencial; ZAR 420 000 - 660 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Retirement benefits

Commission-based incentive

Resumo da oferta

Placements24 is seeking an experienced Automotive Service Manager for a leading dealership in Mahikeng, North West. You will lead the service department, drive profitability, and ensure exceptional customer service across all service activities.

Join a dynamic team where your leadership, technical know-how, and strong people management will shape service operations, improve efficiency, and deliver measurable results in a busy automotive workshop.

Qualificações

• Proven experience as Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair, diagnostics, and maintenance.
• Excellent leadership, team management and motivational skills.
• Exceptional customer service and communication abilities.
• Proficiency in dealership management software (DMS) and general computer applications.
• Financial acumen with budgeting, forecasting, and managing a service department's P&L.
• Ability to handle customer complaints effectively and professionally.
• Valid driver's license.
• Automotive technical background or relevant certifications desirable.
• Strong organizational and problem-solving skills.

Responsabilidades

• Manage the daily operations of the automotive service department.
• Lead, mentor, and motivate service advisors and automotive technicians.
• Ensure high levels of customer satisfaction through effective communication and quality service delivery.
• Oversee scheduling of work and allocation of resources.
• Manage inventory of parts and supplies, ensuring optimal stock levels.
• Develop and implement strategies to increase service revenue and profitability.
• Maintain accurate service records and ensure warranty procedures compliance.
• Monitor workshop performance metrics and implement improvements.
• Uphold dealership standards for safety, cleanliness, and professionalism.
• Liaise with other dealership departments to ensure seamless customer experience.

Conhecimentos

Leadership

Customer Service

Team Management

Communication

DMS Proficiency

Budgeting & P&L

Ferramentas

DMS (Dealer Management System)

MS Office

Descrição da oferta de emprego

Placements24 is seeking an experienced Automotive Service Manager for a leading dealership in Mahikeng, North West. You will lead the service department, drive profitability, and ensure exceptional customer service across all service activities.

Join a dynamic team where your leadership, technical know-how, and strong people management will shape service operations, improve efficiency, and deliver measurable results in a busy automotive workshop.