Senior Automotive Service Manager

Placements24; Polokwane; On-site; ZAR 650,000 - 900,000; Full time

Benefits offered by this job

Performance incentives

Profit sharing

Medical aid

Retirement fund

Leadership training

Career growth

Work in Polokwane

Employee discounts

Job summary

Placements24 is seeking a Senior Automotive Service Manager to lead the busy service department in Polokwane. You will oversee technicians, service advisors, and workshop operations to deliver high-quality repairs and exceptional customer service.

You will drive profitability, manage budgets and inventory, implement quality controls, and mentor a capable team in a fast-paced, customer-focused environment.

Qualifications

• 5+ years in automotive service management.
• In-depth knowledge of repair, diagnostics and maintenance.
• Strong leadership and communication skills.
• Experience with budgets, costs, and revenue growth.
• Proficiency with dealership management software (DMS).

Responsibilities

• Manage daily operations of the service department for efficiency and customer satisfaction.
• Lead and develop a team of service advisors and technicians.
• Oversee scheduling, work orders and customer billing.
• Implement quality controls to ensure high-standard repairs.
• Manage parts inventory and control costs.
• Analyze performance metrics to improve profitability and retention.

Skills

Service management

Leadership

Budget management

DMS proficiency

Customer service

Diagnostics knowledge

Tools

DMS software

MS Office

Job description

About the Role

Our client is seeking a dynamic and results-driven Senior Automotive Service Manager to lead their busy service department in Polokwane . This leadership role is responsible for overseeing all aspects of the service operations, including managing technicians, customer relations, inventory, and workshop profitability. You will ensure the delivery of exceptional customer service and maintain the highest standards of quality repair work. The ideal candidate will possess strong leadership skills, a deep understanding of automotive operations, and a proven track record of driving success in a high-volume service environment, contributing significantly to the dealership's reputation and customer loyalty.

Key Responsibilities

• Manage daily operations of the automotive service department, ensuring efficiency and customer satisfaction.
• Lead, motivate, and develop a team of service advisors and automotive technicians.
• Oversee appointment scheduling, work order management, and the accurate processing of customer billing.
• Implement and monitor quality control processes to ensure all repairs are performed to the highest standards.
• Manage inventory of parts and supplies, optimizing stock levels and controlling costs.
• Analyze service department performance metrics, identify areas for improvement, and implement strategies to increase profitability and customer retention.

Requirements

• Proven experience (5+ years) as an Automotive Service Manager or Assistant Service Manager.
• In-depth knowledge of automotive repair, diagnostics, and maintenance procedures.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets, control costs, and drive revenue growth.
• Proficiency with dealership management software (DMS) and standard office applications.
• A strong customer-centric approach with a commitment to excellence in service delivery.

Benefits

• Highly competitive salary with substantial performance-based incentives and profit sharing.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for leadership training and career advancement within a growing automotive group.
• A professional and supportive work environment in Polokwane .
• Employee discounts on vehicles, parts, and service.