Automotive Service Manager

Placements24; Vereeniging; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Employee discounts

Job summary

Placements24 in Vereeniging, Gauteng, seeks an experienced Automotive Service Manager to lead the busy service department. You will oversee service operations, mentor a team of advisors and technicians, and drive profitability while delivering exceptional customer service.

Ideal candidates bring strong leadership, a deep understanding of automotive repair processes, and a track record of managing budgets and KPIs in a dealership environment. This is a full-time on-site role in Vereeniging.

Qualifications

• Proven experience as Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair and maintenance, including diagnostic procedures.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and communication abilities.
• Demonstrated ability to drive profitability and manage departmental budgets.

Responsibilities

• Manage the daily operations of the service department, including scheduling, workflow, and resource allocation.
• Lead, motivate, and mentor the service team, including service advisors and technicians.
• Ensure the highest standards of customer service are maintained, resolving customer issues effectively.
• Drive service department profitability by managing labor sales, parts sales, and expense control.
• Monitor KPIs and implement strategies to achieve departmental goals.
• Ensure compliance with manufacturer standards, warranty procedures, and all relevant regulations.
• Oversee inventory management for the service department's parts stock.
• Train and develop service staff to enhance their technical and customer service skills.
• Maintain a clean, safe, and organized service workshop environment.
• Collaborate effectively with other dealership departments, such as sales and parts.

Skills

Leadership

Customer service

Profitability management

DMS proficiency

Job description

About the Role

A premier automotive dealership located in Vereeniging , Gauteng, is seeking an experienced and highly motivated Automotive Service Manager to lead their busy service department. This key leadership position is responsible for overseeing all service operations, ensuring maximum productivity, profitability, and customer satisfaction. You will manage a team of service advisors, technicians, and support staff, fostering a culture of excellence and efficiency. This is an exciting opportunity to join a reputable organization in the heart of Gauteng and make a significant impact on the dealership's success. The ideal candidate will possess strong leadership qualities, exceptional customer service skills, and a deep understanding of automotive repair processes and management.

Key Responsibilities

• Manage the daily operations of the service department, including scheduling, workflow, and resource allocation.
• Lead, motivate, and mentor the service team, including service advisors and technicians.
• Ensure the highest standards of customer service are maintained, resolving customer issues effectively.
• Drive service department profitability by managing labor sales, parts sales, and expense control.
• Monitor key performance indicators (KPIs) and implement strategies to achieve departmental goals.
• Ensure compliance with manufacturer standards, warranty procedures, and all relevant regulations.
• Oversee inventory management for the service department's parts stock.
• Train and develop service staff to enhance their technical and customer service skills.
• Maintain a clean, safe, and organized service workshop environment.
• Collaborate effectively with other dealership departments, such as sales and parts.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair and maintenance, including diagnostic procedures.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and communication abilities.
• Demonstrated ability to drive profitability and manage departmental budgets.
• Proficiency with dealership management systems (DMS) and automotive software.
• Knowledge of warranty processes and manufacturer requirements.
• Strong organizational and problem-solving skills.
• Ability to work effectively under pressure in a fast-paced environment.
• A valid driver's license.

Benefits

Our client offers a competitive salary package commensurate with experience, along with performance-based incentives and bonuses. You will be part of a respected dealership in Vereeniging , Gauteng , offering opportunities for career advancement and professional development. The benefits package may include comprehensive health insurance, retirement contributions, and employee discounts. Our client fosters a positive and supportive work environment where dedication and expertise are valued, making this a rewarding career opportunity.