Senior Automotive Service Manager

Placements24; Noord-Kaap; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses and commi ss

Health insurance

Job summary

Placements24 is seeking a Senior Automotive Service Manager to lead the service department in Kimberley, Northern Cape. You will drive customer satisfaction, manage a team of service advisors and technicians, and ensure profitable operations within the dealership.

The role requires strong leadership, deep automotive service knowledge, and the ability to implement data-driven strategies while maintaining high service standards and safety compliance.

Qualifications

• Proven experience in senior service management roles within automotive dealerships.
• Strong knowledge of automotive repair processes, diagnostics and service management principles.
• Excellent leadership, team management and motivational skills.
• Strong customer service orientation and conflict resolution abilities.
• Excellent communication, interpersonal and organizational skills.

Responsibilities

• Oversee daily operations of the service department to ensure efficient workflow and high-quality service.
• Lead, train and motivate service advisors, technicians and support staff.
• Maintain exceptional customer satisfaction by addressing concerns and resolving issues.
• Develop strategies to maximise profitability through services, parts and accessories.
• Monitor KPIs such as CSI, repair orders, technician productivity and profitability.
• Control inventory levels and manage vendor relationships for parts and supplies.
• Ensure compliance with dealership policies, manufacturer standards and health & safety regulations.
• Coordinate workshop capacity, scheduling and resource allocation.
• Drive continuous improvement to enhance efficiency and customer experience.

Skills

Leadership

Customer service

People management

Financial acumen

Tools

DMS

Job description

About the Role

Our client, a highly respected and well-established automotive dealership, is looking for an experienced and dynamic Senior Automotive Service Manager to lead their exceptional service department in Kimberley, Northern Cape. This leadership role is pivotal in ensuring the smooth operation of the service center, driving customer satisfaction, and achieving departmental profitability targets. You will be responsible for managing a team of service advisors, technicians, and support staff, fostering a culture of excellence, efficiency, and accountability. The ideal candidate possesses strong leadership qualities, exceptional customer service skills, and a deep understanding of automotive operations and business management. This is a prime opportunity to take on a leadership position within a reputable organization and contribute significantly to its success in Kimberley, Northern Cape.

Key Responsibilities

• Oversee the daily operations of the automotive service department, ensuring efficient workflow and high-quality service delivery.
• Manage, train, and motivate a team of service advisors, technicians, and other service personnel.
• Ensure exceptional customer satisfaction by addressing concerns, resolving issues, and promoting a customer-centric approach.
• Develop and implement strategies to maximize service department profitability, including sales of services, parts, and accessories.
• Monitor key performance indicators (KPIs) for the service department, such as CSI scores, repair order volume, technician productivity, and profitability.
• Maintain inventory control for parts and supplies, ensuring adequate stock levels and managing vendor relationships.
• Ensure compliance with all dealership policies, manufacturer standards, and health and safety regulations.
• Manage workshop capacity, scheduling, and efficient allocation of technician resources.
• Drive continuous improvement initiatives within the service department to enhance operational efficiency and customer experience.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager, with a strong track record of success.
• In-depth knowledge of automotive repair processes, diagnostics, and service management principles.
• Exceptional leadership, team management, and motivational skills.
• Strong customer service orientation and conflict resolution abilities.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in dealership management software (DMS) and standard office applications.
• Financial acumen and experience in budget management and profit maximization.
• Ability to analyze performance metrics and implement data-driven strategies.
• Valid driver's license is essential.
• Automotive technical background or relevant certifications are highly preferred.

Benefits

• Competitive base salary with attractive performance-based bonuses and commission structures.
• Comprehensive health insurance, including medical and dental coverage.
• Retirement savings plan with employer contributions.
• Generous paid time off and holiday allowances.
• Opportunities for professional development and leadership training.
• Employee discounts on vehicle purchases, parts, and services.
• A supportive and professional working environment.
• Career advancement opportunities within a leading automotive group in Kimberley, Northern Cape.